Terms & Conditions

We provide the highest quality products possible at the lowest possible price. Our products are 100% authentic and new from the manufacturer. Our friendly and knowledgeable customer service team will answer any question you may have regarding our products and services.

All of your purchases from Vapeology Ltd are made pursuant to a shipment contract. This means that the risk of loss and title for such items will pass to you upon delivery to the carrier.

When accessing this site or completing registration or shopping access, you are applicable to all of these terms and conditions. Vapeology Ltd may terminate these terms and conditions, or any part of them, without notice at any time, for any reason.

Our customers and their satisfaction are the most important thing to us! If the item you have purchased from us is defective when you receive it, you have 30 days to return it to us from the date it was shipped to you. For safety and sanitary reasons, we will not accept the return of the following items: RBA, RDA, cartomizers, atomizers, drip tips and e-liquids. If you have any further questions regarding this policy, do not hesitate to contact us through our “Contact Us” page.

All international customers must be aware of the customs and importation laws for their respective country. Any import duties, taxes, or fees are the responsibility of the customer. Vapeology Ltd is not responsible for any packages that are seized or stopped by the authorities, or for additional taxes and tariffs on international shipments. Customers are responsible for the payment of any taxes or tariffs that may apply. Customers are responsible for their orders and by purchasing from this site you acknowledge that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.

In the event that Vapeology Ltd mistakenly listed at an incorrect price, typos or any information regarding to any product or any page, Vapeology Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Vapeology Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Vapeology Ltd shall issue a credit to your credit card account in the amount of the incorrect price.

You agree to indemnify, defend, and hold harmless Vapeology Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Caution: When working or handling with all rechargeable batteries, there are always risk due to its characteristics and may explode or burn if mishandled. Please make sure that you have enough knowledge on Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable cells in charging, discharging, assembly, storing as well as under any circumstances. Always pay careful attention when batteries are being charged. Never leave any batteries or chargers unattended while in use. Always charge batteries on fire-proof surface and prevent charging on wood or carpet surface. Vapeology Ltd is not responsible for any damage of any modification to the batteries or charges in any shape or form. We are not responsible for any damage caused by misuse or mishandling of Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable batteries. Please read our Battery Safety page at a minimum.

This agreement applies to all purchases made on our website (vapeology.co.nz) product/s purchased by you from our website and replaces all previous agreements between you and us.

We reserve the right to revise our Terms and Conditions from time to time at our discretion. Such revisions will be effective immediately upon publication on this website. You should ensure that you have read it thoroughly prior to purchasing any products on our website.

"Agreement" means this agreement and includes any other terms incorporated into it by reference;

"Information" means all information supplied by you to us via the website or otherwise and includes, for example, your name, contact details, credit card details and your payment and transactions history; 

"GST" means goods and services tax;

"Products" means all products available for purchase on our website;

"Website" means our website, accessible via the

www.Vapeology.co.nz

domain name.

When purchasing from our website, you confirm and acknowledge that: 

You are eighteen (18) years of age or over.

You can produce sufficient ID (e.g. New Zealand’s driver license, passport or 18+ card approved by the government) that is valid and correct when requested by us.

You have read and accepted the terms and conditions that are set out and that you agree to enter into a legal contract with us.

We may refuse to accept your order at our sole discretion.

We may disclose your information to your bank or credit card company for the purpose of any debt recovery proceedings we may issue against you.

We may restrict your ability to purchase products from our website by imposing a credit limit on your account.

We reserve the rights to take legal actions and seek compensation for any loss or damage we may suffer as a result of a transaction entered into by a minor, from the parent or guardian of a minor who causes an order to be placed.

You must pay us in full at the time that you submit your order. 

Bank Transfers 

All payments made to us by Bank Transfer will require proof of ID to be sent to us via email before your order will be processed. We accept the following as valid proof of ID (All IDs must be valid and not expired):

Passport

Driver License

Kiwi Access Card

Should the proof of ID be invalid or is not acceptable, we reserve the right to place your order on hold to cancel your order entirely.

Product prices quoted on our website are inclusive of GST. You must pay us the full price quoted. We reserve the right to change the price of our product without notice. Online prices may not necessarily reflect the price in stores. Please contact your local store to confirm store pricing.  

The price of shipping will be notified to you and added into your order at the time you place your order.  

In the event that a computer/human error results in an incorrect price of the product or shipping fee, your order will be placed on hold and you will be notified. We will require you to pay the difference between the amount paid by you in respect of your order and the correct amount. You may elect to cancel your order for a refund of the paid amount.

All products are sold subject to their availability. We shall not be responsible for our inability to supply products to you where they are not presently available or where our stock of the relevant product(s) has been exhausted. 

In the event that we are unable to supply the product(s) in the quantities or specifications in your order. You may elect to:

Cancel your order.

Exchange for a product of the same value. 

Product availability online may differ from what is available in stores. For store availability, please get in touch with us.

We aim to process and dispatch all orders made on our website on the same day (if the order is placed before our cut-off time). However, due to factor(s) such as stock availability, courier services and other factors out of our control your order may be delayed; Please allow up to 3 working days for your order to dispatch.

Note: Bank transfer orders may take an additional 1-2 days. Payment made must be cleared on our side and your ID must be verified by our team before your order is processed. 

If you have received the wrong product. Please contact us by email within 48 hours from the time of receiving your parcel. If you do not contact us within this time, we assume that you accept the error and/or damage and do not wish for a replacement, exchange or refund. 

Please do not attempt to use or dispose of the product/parcel. We may require the photo evidence to be provided or the parcel to be shipped back to us. If you use or dispose of the parcel, we may not be able to issue a replacement, exchange or refund.

If you have ordered the wrong product. We can accept it back for a return for a refund or exchange so long as it meets the following conditions:

The product is not opened or used.

Any seals must not be damaged or broken.

It is still in a re-sellable condition (if you are not sure, please contact us)

Please note that you are required to pay for all costs involved with returning or shipping any exchange. 

Cancellation 

Note that we may not be able to cancel your order depending on how far your order has been processed by our team.

If your order has been packed and successfully canceled by us, you will be charged for the cost of packaging and labeling (the same cost as shipping). If your order comes with free shipping, then the standard cost of shipping will be applied prior to the refund. 

We reserve the right to cancel your order at our sole discretion without notice. 

You must contact us to request any cancellation for your order.

Returns 

Prior to returning any products back to us, you must contact us.

We have no obligation to accept any returns if you are simply unhappy with the product or change your mind.

You are required to pay for any shipping cost associated with any product(s) returned to us unless stated or agreed with us otherwise. 

It is your responsibility to ensure that any product(s) being shipped back to us is securely packed. We are not responsible for any loss, damage or if your parcel is stolen during delivery. 

All returns must contain sufficient information (such as your name and contact details) for us to verify that your return has been successful.

If you return any product without our knowledge or consent or there is no information for us to identify your return. Your parcel will be rejected or destroyed. No refund, replacement or exchange shall be provided in this situation.  

Replacements 

Any replacement(s) shipped to you will be under our sole discretion.

You must contact us via email to request any replacement. 

If we ship a replacement, we may include a pre-paid return bag for you to ship any product(s) back to us. You agree to accept all costs for failing to ship back the product(s) agreed to be returned back to us. 

You acknowledge that we, our employees, carriers, contractors, and agents may use or disclose any of the information you provide for the purpose to supply you with our services. This includes: 

Administration of your account with Vapeology.

Carrying out credit checks.

Keep you up to date with offers/changes at Vapeology.

During the term of this agreement, your use of the website will generate certain information that will be recorded electronically by us. Information of this type may include:

Your IP address.

 Your usage statistics.

 Your contact details.

And any information that you supply or that we obtain independently. 

You may at any time make a written request to see any personal information that we hold or request us to correct any mistake. 

You agree by registering on this website that you expressly consent to your inclusion in our direct marketing database and accept that you may, as a result, receive regular electronic communications and promotional communications from us. You have the right to ask us at any time to stop sending online communications and promotional offers to you.  

No Waiver: No delay, neglect or forbearance in taking enforcement action in relation to any provision of these terms will be a waiver, or in any way prejudice any right, of that party.

Severability: If any part of these terms is held to be invalid, illegal or unenforceable, that part will be severed, and the remainder of the terms will remain in full force and have full effect.

Privity: Third parties may take the benefits of rights expressed to be for their benefit in accordance with the Contracts (Privity) Act 1982.

Any legal action(s) against us must be taken in a Court in New Zealand.

This agreement is governed by New Zealand’s law and any legal action against us must be taken in a Court in New Zealand.

You may not assign any rights under this agreement except with our prior written consent. 

We may assign our rights under this agreement without seeking your prior consent.

We will send all invoices and notices required under this agreement to the address (postal, fax, or email) that you have nominated as your preferred method of contact. It is your responsibility to ensure that you keep us informed of any changes to your contact details.

You will be deemed to have received a notice:

Sent by email or fax, at the time that we send it;